Frequently Asked Questions
What types of rigging and lifting products do you offer?+
We supply a full range of lifting slings, rigging hardware, and material handling equipment — including web slings, round slings, chain slings, shackles, hooks, eye bolts, and custom assemblies.
Can I order custom-length or custom-labeled slings?+
Yes. We can manufacture and tag slings to your exact specifications. Contact us before placing your order for custom requests.
How do I know which sling or hardware I need?+
Each product includes rated capacities and specifications. If you’re unsure, reach out to our team — we’ll help you choose the correct equipment for your application.
What payment methods do you accept?+
We accept all major credit and debit cards, PayPal, and Shop Pay.
Is my payment information secure?+
Absolutely. All transactions are encrypted and processed through secure payment gateways to keep your information safe.
Do you offer bulk or contractor discounts?+
Yes. We provide volume-based pricing for qualified bulk orders. Contact us for a custom quote.
How long will it take to receive my order?+
Standard processing time is 1–2 business days. UPS ground delivery typically takes 3–5 business days depending on your location.
Who handles your shipping?+
All orders under 150 lbs ship via UPS. Larger orders are shipped freight through trusted carriers.
How do I track my order?+
Once your order ships, you’ll receive an email with your UPS or freight tracking number.
Do you ship internationally?+
Yes, we can ship internationally. Contact us for a shipping quote prior to ordering.
What is your return policy?+
Unused, standard products may be returned within 30 days of delivery. Custom or made-to-order items are non-returnable.
How do I start a return?+
Email us with your order number and reason for return, and we’ll provide instructions and a return authorization.
Who pays for return shipping?+
Return shipping costs are the customer’s responsibility unless the product was defective or shipped in error.
How do I inspect or maintain my lifting slings?+
Always inspect before each use for cuts, burns, or damaged tags. Follow OSHA and ASME guidelines for sling inspection and retirement.
Do your products meet industry standards?+
Yes. All slings and rigging hardware meet or exceed ASME B30 and OSHA 1910 standards.
What should I do if I receive a damaged or incorrect item?+
Contact us immediately with photos and order details, and we’ll make it right.
How can I reach you?+
Check our contact page for all contact information.
What are your business hours?+
Monday–Friday, 7:30 AM – 5:00 PM EST.
